Automotive Service Advisor (Temporary Maternity Cover)
Part of the Fish Brothers Group, Faringdon Garage are looking for a Service Advisor for their busy Service department. The role is temporary for approximately 8 months to cover maternity leave.
Working in a busy department, you will be the main point of contact for our service customers. You will ensure that customers are called in advance of their visit and on arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly.
After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle. When the work is complete you will be responsible for taking payment and selling any additional products that may be of benefit to the customer which can include retention products.
We are looking for an individual with exceptional interpersonal skills and the ability to communicate effectively with both customers and colleagues. Effective time management and organisational skills are needed to ensure that bookings and servicing are carried out efficiently. The successful candidates will have a desire to take control of their own earning potential with the ability to sell additional products and services to our customers.
Previous experience in an automotive customer service role would be advantageous but not essential.
Working hours are Monday to Friday 8.30am to 5.30pm with rota'd overtime on a Saturday morning.
Benefits include 22 – 26 days holiday, life assurance, contributory pension scheme, competitive bonus scheme, healthcare cash plan, staff car purchase scheme.